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March 2018

Updated Provider Training webpage offers all the learning resources you need

We’ve updated our Provider Training webpage on web-DENIS to make it easier for you to find the help you need online. Here’s what you’ll find when you visit:

  • At the top of the page, we list upcoming webinars and registration options.
  • On the right, you’ll find our New Provider Guide.
  • The Quick Access section offers links to the four main areas on the page:
    • Job aids, FAQs, brochures and flyers
    • E-learning, including online training, presentations and videos
    • Provider event presentations
    • User guides
  • Featured Links shows some of the top training materials available.

Here’s how to find the Provider Training webpage.

  • Go to bcbsm.com and log in to Provider Secured Services.
  • Click on BCBSM Provider Publications and Resources on the right side of the page, or click on web-DENIS and then click on BCBSM Provider Publications and Resources.
  • Click on Newsletters & Resources.
  • Click on Provider Training.

There’s a wealth of information available on this page, including videos that:

  • Explain Provider Secured Services
  • Offer tips on patient communications and cultural sensitivity
  • Describe the e-referral tool

There are also flyers and frequently asked question documents on how to file replacement and void claims; physician assistant re-enrollment; and online health care. User guides are also available for the e-referral tool, along with presentations from provider forums.

If you’re looking for general Blue Cross Blue Shield of Michigan policies, don’t forget to also look in the Blue Cross PPO Provider Manual. From Provider Secured Services or web-DENIS, click on Provider Manuals and then click on Blue Cross PPO Provider Manual.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2017 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.