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March 2018

Blue Cross and BCN changing professional provider consultant model

Blue Cross Blue Shield of Michigan and Blue Care Network will be changing the way we assign our professional provider consultants in the next few months. Our new professional consultant model will have fewer office visits. However, it will maintain our commitment to serving the provider community with continued education, provider forums, online tools and telephone support. Watch for more information in upcoming issues of BCN Provider News and The Record.

As a reminder, we told you back in June you can obtain claims information 24 hours per day through our automated telephone system. In September, we gave you tips for navigating through the automated phone system. Here are the key phone numbers to call:

For patients with this coverage:

Call this number:
  • Blue Cross Medicare Plus BlueSM PPO (Medicare Advantage PPO)

1-866-309-1719
  • Federal Employee Program

1-800-840-4505
  • All other coverage (commercial Blue Cross, BCN and BCN AdvantageSM) for professional providers

1-800-344-8525
  • All other coverage (commercial Blue Cross, BCN and BCN Advantage) for facility providers

1-800-249-5103
  • All coverage for vision and hearing providers

1-800-482-4047

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

*CPT codes, descriptions and two-digit numeric modifiers only are copyright 2017 American Medical Association. All rights reserved.
Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and
independent licensees of the Blue Cross and Blue Shield Association.