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24-Hour Health Coach Hot Line
If you have BlueHealthConnection as a benefit of your plan, our Health Coach Hot Line is free, confidential and available 24/7.
Our Health Coach Hot Line is ideal for members who have general medical questions or want more information about a specific condition. It should not be used for medical emergencies.
BlueHealthConnection: 800-775-2583
Our Health Coach Hot Line provides you with access to registered nurses and other health education materials. Supported by board-certified physicians, our nurses assist individuals who may be uncertain about whether to seek medical care.
These skilled and knowledgeable nurses:
- Discuss at-home treatments for minor illnesses and injuries
- Share tips for healthy lifestyles
- Offer guidance on controlling or effectively managing chronic conditions such as asthma or diabetes
- Answer questions regarding pending surgeries
- Help members understand medical tests
- Suggest available community resources
- Mail health education materials
- Refer members to disease management programs
- Provide research information on rare medical conditions
- Dispense educational information on preventive care like mammograms, immunizations, prostate screenings and more
