Member Secured Services

View our online tutorial to learn more about Member Secured Services. For access to personal health and account information, log in or register. Services include:

Benefits

View the amount payable by your health plan for services (after deductible, copay, and co-insurance obligations).

Eligibility

View details about who is on your plan and their enrollment status.

Explanation of Benefits (EOBs)

View a history of your doctor visits, what services you received, how much we paid and more. View your EOB online, save an electronic copy or print it for your records. EOBs are available for up to two years from the issue or statement date.

Claims

View your personalized claims history. Details include the status of a claim, dates of service, and the amounts that you were potentially charged.

Copay / deductible balances

Track your deductible and copay totals to see how much you've already paid and how much you have remaining this year.

Coordination of Benefits

Have other insurance? You can view your Coordination of Benefit status through Member Secured Services to ensure your claims are processed quickly.

Choose your Primary Care Physician PCP

View or change your PCP.

Replace ID cards

Lost yours? We'll send you a new one. Need an extra copy for someone on your contract? We can do that, too.

Healthcare Advisor™

The Blues can help you make better health care and spending decisions. This suite of online resources powered by WebMD now features enhanced cost and quality information about drugs, physicians, hospitals and common health care services. Healthcare Advisor includes:

• Medication Advisor™ — allows you to research and compare drug treatment options
• Provider Selection Advisor™ — allows you to select a physician using the criteria most important to you
• Hospital Advisor™ — allows you to find and compare hospitals using the factors most important to you
• Treatment Cost Advisor™ — allows you to research the cost of common health care services.

Health & Wellness / Health Assessment

Discover wellness through BlueHealthConnection®, a comprehensive health and wellness program available at your fingertips. Up-to-date health information and online tools designed specifically for you can help you achieve and maintain a healthy lifestyle. You can even talk to a nurse 24 hours a day if you have questions or need support.

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