- National Retiree Servicing Department International Area Councils and Locals Visits
The National Retiree Servicing Department has a number of field representatives who are experienced and knowledgeable about UAW Trust benefits and procedures and attend UAW Council meetings throughout the U.S. on a regular monthly basis. Their responsibilities include presenting and explaining specific details regarding health care benefits; health education issues and responding and coordinating the resolution of claim inquiries for denied services. - Training Programs
The National Retiree Servicing Department has the responsibility for developing and conducting training programs for current and new UAW benefit counselors who have volunteered to answer and coordinate benefit and claim issues for their council UAW Trust members who use the council drop-in centers. The counselors are provided education materials such as benefit and service manuals and have direct access to the Blue Cross Blue Shield benefits service center through a special hot line phone number. - Annual Seminars are scheduled and conducted in various locations throughout the U.S. for those UAW Trust members who do not have access to a council located in their state. The seminars provide these members with the opportunity to receive detailed information regarding a whole host of benefits such as healthcare benefits and services.
- Health Fairs are conducted at various locations throughout the year to allow UAW Trust members the opportunity to speak and interact directly with National Retiree staff regarding a variety issues including Healthcare Benefits and Services and other health related initiatives. The members are provided health education handouts and informative materials.
Meeting resources
Talking Points
Talking Points are the topics discussed by National Retiree Service Representatives at UAW Retiree Council Meetings. The information shared with the retirees is provided to help clarify benefit related questions regarding program benefits. The NRS Representative will discuss the topics in detail at the Council meetings.
2011
- 2012 Benefit Changes — November 2011 (PDF)
- Emergency Services and Hearing Aid Coverage — October 2011 (PDF)
- What Is Case Management — September 2011 (PDF)
- Overview of New Protected Health Information Authorization Forms — August 2011 (PDF)
- Inpatient Hosptial Coverage — July 2011 (PDF)
- Deductibles and Out-of-pocket Maximums and Steps to Resolve Claim Issues — June 2011) (PDF)
- Coordination of Benefits — May 2011 (PDF)
- Emergency Services and Allergy Tips — April 2011 (PDF)
- Competitive Bidding Program and new URMBT Programs — March 2011 (PDF)
- Benefit Updates — January 2011 (PDF)
2010
- Talking Points for the UAW Council — December 2010 (PDF)
- Holiday Tips — November 2010 (PDF)
- A Closer Look at Coverage at Non-Participating Hospitals — September 2010 (PDF)
- Physical Therapy Functional Occupational Speech Therapy — August 2010 (PDF)
- Understanding Accidental and Medical Emergency Coverage — July 2010 (PDF)
- A Closer Look at Charges Related to Emergency Room Services — June 2010 (PDF)
- Staying Safe during a Hospital Stay — May 2010 (PDF)
- Frequently Asked Questions on Benefits — April 2010 (PDF)
- For clarification regarding the Deductible and Co-insurance — February 2010 (PDF)
- A Closer Look at: The UAW Retiree Medical Benefits Trust (URMBT) Program — January 2010 (PDF)
