Browse FAQ
What are my rights as a Medicare member?
Under federal law, you have certain rights and protections when it comes to your health care and your Medicare coverage.
How can I name someone to act on my behalf?
If you want to appoint someone to help you with a Medicare coverage decision, appeal or grievance, you need to fill out a specific form. Learn more about the process.
How can I help someone sign up for Original Medicare?
It's OK to help someone sign up for Original Medicare. Learn how to support them.
What's an advance directive?
An advance directive is a legal document that makes your medical choices clear to follow.
What if I have a complaint about my Medicare plan?
You can always call us with a question, concern or complaint about your plan. But for some situations, Blue Cross Blue Shield of Michigan has a formal complaint process.
What do I need to know about Medicare coverage decisions?
Coverage decisions are a regular part of getting medical care. Sometimes, you need to check with your plan to see if something is covered before you get it.
How do I appeal a decision you made about my Medicare coverage?
If we make a coverage decision that you don't agree with, you have the option to appeal that decision. Learn how the appeal process works.
What should I know about Michigan's no-fault auto insurance law as a Medicare member?
If you're a Medicare member living in Michigan, it's important to understand how the state's no-fault auto insurance law may impact your health coverage.