Coordinated Care Advocate Plus

Blue Cross Coordinated Care Advocate Plus is a premium care management program from Blue Cross Blue Shield of Michigan that gives your employees access to advocates who provide personal one-on-one support with all their health care and benefits needs.

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Believe it or not, many people avoid medical treatment due to confusion about their health care benefits and navigating the health care system.

And with the added responsibility of managing employer-sponsored benefits such as 401(k), life insurance and Employee Assistance Programs, many people are overwhelmed.

Fortunately, you have the power to help your employees meet these challenges.

With Blue Cross Coordinated Care Advocate Plus.

This program maximizes care management by giving all your employees and their covered family members access to personalized, high touch, concierge style servicing by advocates.

It’s like giving them a personal assistant to help with all their health care and benefit homework.

Advocates are a single-source, go-to for:

Details about programs and benefits offered by your company.

Answers to questions about health plan benefits.

Help resolving claims and billing issues.

Assistance finding high-quality, low-cost doctors and specialists.

Connecting to support for chronic and complex conditions and non-urgent medical concerns.

And your employees can easily stay connected to support by phone or the BCBSM Coordinated Care app.

This program delivers the highest level of employee engagement with the lowest dollar threshold for claimant reviews and offers:

Customized cultural training and virtual self-managed education

Personalized recommendations based on data insights to prompt your employees to take actions to improve their health and optimize their benefits.

And data integration with non-Blue vendors and a custom website and communications to educate your employees about the program.

Take the burden off your human resources department and let us service all your employees benefit needs.

To learn more, contact your Blue Cross agent, sales representative or account manager, or visit bcbsm.com/care-management/advocate-plus.

View Transcript

View Transcript

Believe it or not, many people avoid medical treatment due to confusion about their health care benefits and navigating the health care system.

And with the added responsibility of managing employer-sponsored benefits such as 401(k), life insurance and Employee Assistance Programs, many people are overwhelmed.

Fortunately, you have the power to help your employees meet these challenges.

With Blue Cross Coordinated Care Advocate Plus.

This program maximizes care management by giving all your employees and their covered family members access to personalized, high touch, concierge style servicing by advocates.

It’s like giving them a personal assistant to help with all their health care and benefit homework.

Advocates are a single-source, go-to for:

Details about programs and benefits offered by your company.

Answers to questions about health plan benefits.

Help resolving claims and billing issues.

Assistance finding high-quality, low-cost doctors and specialists.

Connecting to support for chronic and complex conditions and non-urgent medical concerns.

And your employees can easily stay connected to support by phone or the BCBSM Coordinated Care app.

This program delivers the highest level of employee engagement with the lowest dollar threshold for claimant reviews and offers:

Customized cultural training and virtual self-managed education

Personalized recommendations based on data insights to prompt your employees to take actions to improve their health and optimize their benefits.

And data integration with non-Blue vendors and a custom website and communications to educate your employees about the program.

Take the burden off your human resources department and let us service all your employees benefit needs.

To learn more, contact your Blue Cross agent, sales representative or account manager, or visit bcbsm.com/care-management/advocate-plus.

Advocate Plus Overview

Blue Cross Coordinated Care Advocate Plus is our premium care management solution offering the highest level of support for your employees and covered family members. 

 

It builds upon builds upon Coordinated Care Core, Coordinated Care Enhanced and Coordinated Care Advocate and provides integrated, digitally-enabled clinical and concierge-style servicing for all your employees and greater engagement of those with complex and chronic conditions. 

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What can Advocate Plus do for your employees?

Here's what you can expect:

  • Personalized, servicing for all your employees by advocates that drive enhanced engagement through proactive problem-solving and guidance to relevant programs and outreach
  • Personalized recommendations based on data insights for your employees to improve their health and optimize benefits
  • Customized virtual well-being education
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What can Advocate Plus do for you?

Here's what you can expect with Advocate Plus:

  • Advocates do the work for you to make your life easier and simplify the health care and benefits experience for your employees and their families
  • A simplified experience for your employees to drive higher satisfaction
  • Greater employee engagement and utilization of employee benefits for better health outcomes and reduced spend
  • Group-specific cultural training
  • Reduced dollar threshold for claimant reviews, lowered to $50,000 from $75,000, meaning a greater number of your employees will have access to care management
  • Engagement data integration with non-Blue Cross vendors

 

Coordinated Care Advocate Plus features

These features include:

  • A holistic, member-centric approach to member support
  • Comprehensive support across medical, behavioral, pharmaceutical and social needs
  • Coordination with local providers and community resources
  • Enhanced analytics to identify and prioritize the most impactable employees
  • Access to Advocates to assist your employees with clinical needs and questions
  • Performance guarantees for engagement and high dollar review
  • An expanded digital experience with member-facing tools

Member Advocates are the next generation of customer service. They have a deep understanding of the benefits and programs available to your employees and use that knowledge to provide a high-touch, personalized experience. Member Advocates are trained and empowered to address the needs of your employees, eliminating their hassles, and resolving all questions and needs - leaving them with no homework.

Member Advocates not only meet your employees’ health care and benefit needs; they’re trained to be a proactive partner that will work with your employees to improve their health, their understanding and usage of their benefits, and how the find and get care. Member Advocates also help your employees: 

  • Find a doctor and schedule appointments  
  • Resolve claims and benefit issues 
  • Navigate their choices for care 
  • Access personalized care and services to meet specific needs 
  • Connect to care teams or Advocates for nonurgent illnesses or chronic and complex conditions 
  • Provide healthcare out-of-pocket cost estimates to members 
  • Steerage to high-quality, low-cost providers

With their Blue Cross plan, your employees will have access to various benefits and programs to promote and facilitate better physical, mental and emotional health. 

As an employer, you may also offer non-Blue Cross benefits and programs to your employees. With a long list of benefits and programs available, it can be challenging for your employees to understand the ins and outs of everything available to them. 

Through the Advocate Plus offering, all of these various health solutions will be seamlessly connected through the Member Advocate, leading to better health and better health plan utilization.

Your employees will have access to the BCBSM Coordinated Care app with Advocate Plus. The BCBSM Coordinated Care app gives all your employees and their family members quick and convenient access to Member Advocates and Nurse Care Managers for those that are eligible. Whether at home or on the go, your employees can use the app to: 

  • Securely message an Advocate
  • Receive guidance for non-urgent illness and injury
  • Set appointment reminders and track medications 
  • Access a resource guide to help review all their benefits in one spot
  • View helpful articles and videos directly related to their personal needs 

 

A portfolio powered by technology

Blue Cross Coordinated Care is powered by advanced technology to deliver your employees a streamlined, personalized experience.

Member Snapshot
The Member Snapshot provides Blue Cross with a comprehensive, personalized view of each member using a cloud-based data and informatics infrastructure.

Advanced Analytics
Advanced analytics generate proactive recommendations based on care gaps and other advocacy and health care journeys.

BCBSM Coordinated Care App
Offers personalized recommendations, simple connections to care teams and curated health and benefit content to support your employees’ needs.

Want to learn more about Coordinated Care Advocate Plus?

For more information, or to request a presale analysis and estimate on member engagement ROI, reach out to your Blue Cross representative today.

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Explore other offerings

Coordinated Care Core

Here to support your employees who need help managing complex and chronic conditions.

Coordinated Care Advocate

Here to support your employees who need simplified and personalized health and benefits support.

Coordinated Care Enhanced

Here to support your employees who need care for complex conditions at a lower cost.