Hospital and Physician Update

July – August 2020

Blue Cross recognized by J.D. Power for highest member satisfaction among commercial health plans in Michigan

Putting members first is a hallmark of our work at Blue Cross Blue Shield of Michigan. That’s why we at Blue Cross are honored to receive the J.D. Power Award for highest member satisfaction among commercial health plans in Michigan for the second time in three years.

We want to thank our health care providers for the role they’ve played in helping us achieve this honor. The experience members have in provider practices and hospitals influences their impression of Blue Cross.

This award is given to the Michigan health plan that ranks first place overall in the J.D. Power 2020 Commercial Member Health Plan study. It recognizes our efforts at Blue Cross to make sure our members are taken care of with the right care at the right time.

Improving the experience for members has been the focus of many Blue Cross initiatives throughout the past few years. Those include:

• Making health care more affordable through Value-Based Contracting and Blueprint for Affordability
• Working closely with health care providers to improve health care quality through our Physicians Group Incentive Program and Collaborative Quality Initiatives
• Launching programs to support care management and diabetes management
• Improving access to health care through the Blue Cross Online Visits app
• Enhancing our Blue Cross mobile app and bcbsm.com with the new MIBlue Virtual Assistant chat feature, which enables members to get answers to their health plan questions 24/7

We appreciate the care you give to your patients — our members — and your ongoing efforts to improve health care quality and affordability.

Blue Cross Blue Shield of Michigan received the highest score in Michigan in the J.D. Power 2020 U.S. Member Health Plan Study of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards.

No portion of this publication may be copied without the express written permission of Blue Cross Blue Shield of Michigan, except that BCBSM participating health care providers may make copies for their personal use. In no event may any portion of this publication be copied or reprinted and used for commercial purposes by any party other than BCBSM.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.