An update: Integrating behavioral health with primary care

Through our integrated behavioral health collaborative care models, care managers in primary care practices are working with psychiatrists, psychologists and other behavioral health practitioners to improve access to high-quality behavioral health care. Participating primary care offices and physician organizations have reported many successes in implementing this model over the past year, such as:

Improved management of depression and anxiety
An overall average increase of 39 depression-free days from July 2019 through December 2019, compared to those receiving non-integrated primary care
An expansion of depression screening from 50% to 93% during 2019

A personal testimonial
We’ve also received many patient testimonials from participating physician organizations, highlighting the importance of the integrated behavioral health model. Here’s one of them, submitted by Ewa Matuszewski, CEO of MedNetOne Health Solutions:

I started seeing (my current primary care physician) in November 2019. After a few appointments and adjustments to my medication, I finally agreed to see a counselor that she had persistently recommended. It was not the first time my PCP recommended a therapist. I could never gather the strength to admit I needed it. Somehow, (my doctor) made it seem attainable. I reluctantly agreed. I received a call from (a licensed professional counselor) and scheduled my appointment. My first meeting with her instantly put my mind at ease. Within two months of seeing her, I gained the strength to address issues I’ve had for the majority of my life. I am 44 years old, so this is pretty remarkable.

In turn, I went back to my doctor and discussed these issues with her. Seeing the combination of these women has changed my life. I can only hope that more doctors recommend this type of care and possibly require it for mental health patients in the future. The dynamic of these providers working together is amazing. For the first time in my life, I am not just trying to get through the day. I am living. I will continue to see (my doctor) as long as she remains in practice. (My counselor) truly is an amazing counselor and I will definitely continue with her as well. I will recommend her every chance I get.

Everyone is always quick to make complaints when things do not go their way. I felt the need to commend the two women that improved my life so drastically. I hope you realize what an asset these two are. If nothing else, I can only hope that you reach out and recognize these women for their hard work and dedication. Even a simple thank you can make a huge difference. I should also be thanking you for making this possible.

Meeting members’ needs
As the COVID-19 pandemic swept across our country, Blue Cross Blue Shield of Michigan enacted a series of initiatives to help meet our members mental and behavioral health needs. For more details, see the column from Dr. Amy McKenzie, also in this issue.

Did you know? … According to a report released last year by Altarum, 38% of Michigan residents with mental illness in Michigan go untreated and 80% with substance use disorder go untreated.

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