What to do when error messages display in e-referral

If you’re a provider trying to edit one of your cases in the e‑referral system, you may see an error message that reads:

The case is unavailable because it’s being reviewed. Please try again later.

Recently, e‑referral began displaying these messages when a provider tried to edit a case that’s locked because our Utilization Management team is working on it.

This error message can appear for any Blue Cross Blue Shield of Michigan or Blue Care Network case in the e‑referral system, including commercial and Medicare Advantage cases. If you encounter one of these messages, we ask that you edit the case later to give our team time to review and exit the case.

If you encounter another type of other error message, contact the Web Support Help Desk at 1‑877‑258‑3932.