February 2021
CAHPS research offers insights into improving the patient experience
Research from the Consumer Assessment of Healthcare Providers and Systems, or CAHPS®, survey can help providers better understand their Medicare patients’ needs and expectations. The Centers for Medicare & Medicaid Services annually compiles findings about improving the patient experience and understanding health outcomes through this survey.
You can access reports, articles and case studies through the Research on Improving the Patient Experience page** of the Agency for Healthcare Research and Quality website.
Check out the CAHPS survey tip sheet to learn more about why this annual survey is important, how it’s conducted, what questions are asked and ways you can successfully address care opportunities for patients.
**Blue Cross Blue Shield of Michigan doesn’t own or control this website. |