Learn more about cancer program for commercial members

In the October Record and the November-December BCN Provider News, we reported that Blue Cross Blue Shield of Michigan and Blue Care Network are working with OncoHealth^® to provide a cancer support program, Iris by OncoHealth. Starting Jan. 1, 2024, this program is available to the following adult members (ages 18 and older):

• Members who have coverage through Blue Cross and BCN commercial fully insured groups
• Commercial members who have individual coverage
• Members who have coverage through self-funded commercial groups that purchase the program

This program will help adult members navigate the emotional, physical and financial challenges caused by cancer diagnosis and treatment. It also aims to lower the burden on health care providers and complement — not replace or interfere with — the care they provide.

For details, see the document titled Cancer Support program: Frequently asked questions for providers. Some of the questions answered in this document are:

• What’s included in the program?
• What if my practice or health system already offers care navigation services to our patients?
• How does Iris get access to a member’s medical records?
• How does the Iris team coordinate care with the member’s primary care team?
• How do the Iris nurses discuss symptoms and side effects with members?
• What type of mental health support does Iris offer?

To access the FAQ, click the link above or:

1. Go bcbsm.com/providers. 
2. Click on Resources in the top navigation. 
3. Click on the View All link to the right of the Key forms and documents heading. 
4. Choose Care management and support services from the drop-down list.
5. Click on the Cancer Support program FAQ link. 

OncoHealth is an independent company supporting Blue Cross Blue Shield of Michigan and Blue Care Network by providing cancer support services.