New on-demand training available: Check out our latest learning path

Provider Experience continues to offer training resources for health care providers and staff. Our on-demand courses are designed to help you work more efficiently with Blue Cross Blue Shield of Michigan and Blue Care Network. As part of our ongoing efforts, we recently added another learning path.

Our newest learning path contains courses for the behavioral health community. This is our latest in the approach for helping providers and staff determine the right courses to take. We’ll keep updating the courses as new ones are created that cover behavioral health topics. This will ensure you have the latest information that’s easy to find in one spot.

The behavioral health learning path will feature a brand-new course, Behavioral Health Basics. The course is designed to close knowledge gaps in several areas of behavioral health to give a well-rounded view of behavioral health coverage at Blue Cross and BCN. It addresses potential provider challenges, reviews current resources, walks through scenarios, and challenges the learner’s knowledge along the way. You can also find upcoming courses in the learning path such as a mini-module on the Behavioral Health portal. 

Professional providers and facilities should encourage those in the behavioral health field to view the new path. Simply open the Course Catalog on the provider training website and click on Learning Paths.
We also added the following learning opportunities:

• Blue High Performance Network℠ mini module:  Providers at acute care and children's hospitals can learn about the criteria for joining the Blue Cross Blue Shield of Michigan Blue High Performance Network℠ in Southeast Michigan.
• Diabetes, HEDIS^®/Stars and More in 2024: View this recorded webinar that describes the NCQA changes to diabetes-related quality measures.
• Provider Quick Guides: We have updated two toolkits:
• Serious illness toolkit
• Chronic kidney disease toolkit

To access the training site, follow these steps:

1. Log in to the provider portal at availity.com.**
2. Click on Payer Spaces on the menu bar and then click on the BCBSM and BCN logo.
3. Under Applications, click on the Provider Training Site tile.
4. Click on Submit on the Select an Organization page.
5. Existing users who used the same email address as their provider portal profile email will be directed to the training site. If you used a different email address, contact ProviderTraining@bcbsm.com to update your profile.

If you’re a new training site user, complete the one-time registration by entering your role and creating a password. This allows you to access the training site outside of the provider portal if needed.

If you need assistance navigating the provider training site, email ProviderTraining@bcbsm.com.

**Blue Cross Blue Shield of Michigan and Blue Care Network don’t own or control this website.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal and electronic data interchange services.