New mini modules available to help you navigate Blue Cross behavioral health provider portal

The provider training team would like to introduce two new mini modules that will help with some common issues our behavioral health providers sometimes experience within the Blue Cross Blue Shield of Michigan behavioral health provider portal:

• Blue Cross Behavioral Health Provider Portal Error Issue – Signing in
• Blue Cross Behavioral Health Provider Portal Error Issue – Authorization not found  

These mini modules take less than four minutes to complete and give tips on how you can resolve issues within the portal. Whether you are receiving an error at sign on or when attempting to search an authorization, these modules can show you how to resolve issues to get you the outcome you are looking for. You can find these mini modules on the provider training site by searching “behavioral health” or “mini” in the search box on the upper right corner of the page.

To access the training site, follow these steps:

1. Log in to the provider portal at availity.com.**
2. Click on Payer Spaces on the menu bar and then click on the BCBSM and BCN logo.
3. Under Applications, click on the Provider Training Site tile.
4. Click on Submit on the Select an Organization page.
5. Existing users who used the same email address as their provider portal profile email will be directed to the training site. If you used a different email address, contact ProviderTraining@bcbsm.com to update your profile.

If you’re a new training site user, complete the one-time registration by entering your role and creating a password. This allows you to access the training site outside of the provider portal if needed.

If you need assistance navigating the provider training site, email ProviderTraining@bcbsm.com.

**Blue Cross Blue Shield of Michigan doesn’t own or control this website.

Availity^® is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal and electronic data interchange services.