Member Benefits

Transportation Services

We understand there may be times when you need a ride to your medical services or procedures. Blue Cross Complete of Michigan can help you get there; just call our transportation provider at 1-888-803-4947, 24 hours a day, seven days a week. TTY users should call 711.

If you have an emergency, you should call 911.

Transportation Benefit Notice

Blue Cross Complete covers no-cost transportation to access covered services, such as medical, dental and pharmacy trips. As of October 1, 2024, you can also get rides to Healthy Kids Dental services and specialty mental health treatment, including substance use disorder treatment. You can get transportation to these services whether they’re covered by Blue Cross Complete or by the Michigan Department of Health and Human Services. 

Using the ride service

You can use our free ride service for:

  • Ongoing or regular doctor visits
  • Sick visits and other medical care needs
  • Services covered by MDHHS
  • Preventive services, such as physicals or mammograms
  • Pharmacies to pick up your prescriptions

Scheduling a ride

To schedule a ride, call two days before your appointment. You'll need:

  • Blue Cross Complete member ID card
  • Date and time of your appointment
  • Address and phone number of your doctor’s office

The transportation provider's customer service representative can speak with you in English, Arabic or Spanish. You'll have access to a language line that supports more than 100 languages. Once your reservation is made, save both your reservation number and your confirmation number.

Modivcare App

Use the Modivcare app to book or change rides, see your driver’s location in real time, manage scheduled rides and text or call your driver. To download, search “Modivcare app” on Google Play™ or the App Store®. You’ll need an email address to create an account.

Online

You can schedule a ride at least two days in advance online by clicking on the link below and following the online instructions. Same-day scheduling isn't available when using the online portal.

Schedule online

       

By phone

You can make reservations in advance or schedule same-day and urgent transportation by phone 24 hours a day, seven days a week. Schedule non-urgent transportation at least two days in advance.

1-888-803-4947

TTY users call 711

*Blue Cross Complete of Michigan does not control this website or endorse its general content. 

Here are Instructions for Scheduling Transportation Online (PDF).

You can also print our transportation flyer (PDF) as a handy reference.

Other transportation options

When you schedule your ride, we’ll determine the best kind of transportation, based on your needs. The ride service uses a network of local transportation vendors, so you may be picked up by a cab company, a wheelchair‑equipped van or another type of vehicle.

In certain situations, you may use bus tokens or mileage reimbursement. Bus tokens may be offered if you’re able to ride the bus and the bus route is within a quarter mile of your home.

If you have your own transportation and choose to drive yourself, you can get reimbursed for your mileage. Call 1‑888‑803‑4947 before going to your appointment to get a trip number or request a mileage reimbursement form. You'll need to complete the form, have your doctor sign it and mail it as instructed. If you have a relative or neighbor drive you, you can use the form to reimburse him or her.

Follow these steps to get reimbursed for mileage:

  1. Print the mileage reimbursement form (PDF). If you don’t have access to a printer, call 1-888-803-4947 and request a mileage reimbursement form.
  2. Call 1-888-803-4947 to schedule your trip. During this call, you will receive a trip number. Write your trip number on the mileage reimbursement form. Your trip number must be on the reimbursement form to get mileage.
  3. Fill out the entire form, leaving the “Physician/Clinician Signature” field blank for your provider to sign.
  4. Take the form with you to your appointment and have your provider sign it. You can put up to seven trips on one form. You must submit a separate form for each driver.
  5. Mail your completed form to the address on the form.

For more information on mileage reimbursement, view the mileage reimbursement instructions (PDF).

For transportation assistance, call Blue Cross Complete’s Customer Service at 1‑800‑228‑8554, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.

Frequently asked questions

No. These rides are free for covered services and are part of your Blue Cross Complete health care benefits. 

However, these rides are for only medical services and pharmacy trips to pick up prescriptions. If you schedule a ride that isn’t for medical or pharmacy services, your plan won’t cover the cost.

Rides can be scheduled by:

  • Members who are 18 and older
  • Teens seeking family planning or pregnancy‑related services
  • Member's parent, legal guardian or authorized representative
  • A Blue Cross Complete case manager
  • A primary care provider, specialty care provider or Maternal Infant Health Provider
  • A hospital discharge planner
  • A social worker

You can schedule a return trip at the time you make your reservation. If you don’t know when you’ll need a return ride, call for a Will Call ride when you’re ready to be picked up at 1‑888‑803‑4947. Please note that the wait for a Will Call pick‑up could be up to 60 minutes.

If you need to cancel a ride, call 1‑888‑803‑4947 at least four hours before your appointment.

You and one other passenger are allowed.

However, if you’re the caregiver and have up to four children younger than 18 in your care at the time of the scheduled appointment, the children are allowed to ride with you. You must inform the ride service of the additional passengers at the time you schedule your ride.

No. You're required to provide all necessary child safety or booster seats and any required medical equipment, such as wheelchairs and oxygen tanks. Riders without proper safety equipment or medical equipment won't be transported.

If you want to tell us about your ride or have any concerns, call Blue Cross Complete’s Customer Service at 1‑800‑228‑8554, 24 hours a day, seven days a week. TTY users should call 1-888-987-5832.

You’ll be picked up about one hour before your appointment.

You should schedule rides at least two business days before your appointment. If you can’t give two days' notice, you can still schedule a ride, but you will need to call us rather than make an online reservation.

If you need a return trip and you didn’t schedule it ahead of time, call for a “will call” ride at 1-888-803-4947. TTY users should call 711. You may have to wait up to one hour after you call for your ride to arrive.

Typical reasons for urgent visits include:

  • Visits to your doctor if you are pregnant
  • Sick visits
  • Follow up appointments scheduled within 24 hours of a hospital discharge
  • Any transportation request from the health plan