Comprehensive Health Care

Get help managing your chronic or complex condition. Blue Cross Blue Shield of Michigan and Blue Care Network offer Blue Cross Coordinated Care℠ at no extra cost.

Alma shares her Care Management story
Transcript

Blue Cross Coordinated Care management testimonial: Alma’s story

ALMA

Hi. My name is Alma. I live in Flint, Michigan and I'm a social worker.

Staying healthy is important to me because I want to be here longer. Prior to the Blue Cross Care Management assisting me in my journey toward health, I was very unhealthy.

SHELLY

Alma was telling me how much she was struggling with depression, weight loss, was trying to get on top of her diabetes.

ALMA

She encouraged me to improve my health. So I said, okay, I'll give it a try. Even I really, I didn't want to do it. But because she encouraged me to do it, I did it.

I was a person that she cared about. I was not just a job that she was doing.

SHELLY

She was walking, eating healthier.

ALMA

The walking really invigorates me. It makes me feel good.

SHELLY

She just felt like a different person.

ALMA

My overall health has improved greatly from being

If I could say one thing about it, is that it was life-changing for me.

Transcript

Blue Cross Coordinated Care management testimonial: Alma’s story

ALMA

Hi. My name is Alma. I live in Flint, Michigan and I'm a social worker.

Staying healthy is important to me because I want to be here longer. Prior to the Blue Cross Care Management assisting me in my journey toward health, I was very unhealthy.

SHELLY

Alma was telling me how much she was struggling with depression, weight loss, was trying to get on top of her diabetes.

ALMA

She encouraged me to improve my health. So I said, okay, I'll give it a try. Even I really, I didn't want to do it. But because she encouraged me to do it, I did it.

I was a person that she cared about. I was not just a job that she was doing.

SHELLY

She was walking, eating healthier.

ALMA

The walking really invigorates me. It makes me feel good.

SHELLY

She just felt like a different person.

ALMA

My overall health has improved greatly from being

If I could say one thing about it, is that it was life-changing for me.

Woman looking into the screen of a mobile phone.

Patient-centered care

Your health plan includes a care management program created to provide one-on-one, personalized support to members dealing with chronic or complex conditions.

A Nurse Care Manager will contact you to get started. If you haven't been contacted, but would like to see if you qualify, call the Customer Service number on the back of your member ID card. Once registered in the program, we’ll help you stay on track by:

  • Connecting you to a nurse-led Blue Cross® care team, which includes pharmacists, dietitians, social workers and behavioral health specialists, to support your comprehensive care needs
  • Identifying health risks and steps you can take to improve your health
  • Helping you understand your condition, find transportation to appointments, engage with community resources, adhere to medication plans and more
“

"I've lost over 85 pounds. My BMI has gone down considerably. I just feel so much better now. And before all of this, I thought I was too old or, I just didn't think I had a lot of hope. And then now, almost a year later, I have so much more hope."

Ricardo, Blue Cross Coordinated Care participant

  

Ricardo smiling at camera
1 OF

How it works: Blue Cross Coordinated Care

Video of Laura

When you have a complex or chronic condition, managing your day-to-day care needs can feel overwhelming.

That’s why your health plan includes a free care management program to help —Blue Cross Coordinated Care.

It offers one-on-one guidance and support based on your specific needs and goals to help you manage your condition and get on the road to better health.

If you are eligible for the program, a Blue Cross care team member will contact you.

Or you can call the Customer Service number on the back of your member ID card to see if you qualify for the program.

Once you enroll, you'll be paired with a nurse care manager who’ll work directly with you throughout your time in the program.

And you can easily stay connected by phone or the BCBSM Coordinated Care app.

First, your nurse care manager will discuss your medical history to identify factors

that may be affecting your health. Then, your nurse care manager will:

  • Help you find a doctor if you need one and schedule your appointments for you.
  • Support you in making achievable lifestyle changes to improve your health.
  • Provide easy-to-understand information and self-care tips related to your condition.
  • Help you find transportation to appointments, adhere to medication plans, identify community resources and support groups, and address behavioral health concerns such depression or anxiety.
  •  Share details about your care options, such as urgent care, virtual care and our 24/7 nurse line.
  • Give guidance for caring for a child dealing with an illness.
  • Work with your family and caregivers as needed.

Your nurse care manager will also connect you with other Blue Cross care team members, such as pharmacists, dietitians and behavioral health social workers, to support your specific needs.

Your Blue Cross care team will look at every aspect of your care and connect you to the right services and support to stay on track to have the best health outcomes possible.

And everything you discuss is completely confidential.

Members who participate in the program say it has changed their lives!

So, be sure to accept the call or respond to the letter or app message from Blue Cross Blue Shield of Michigan to get started.

Take control of your health today.

Member looking at his phone

The BCBSM Coordinated Care app

Use the app to connect with your care team. You can also learn about the steps you can take to better manage your health each day.

  • Choose the Checklist tab for a daily list of tasks to complete
  • Use the Progress tab to track your progress
  • Use the Chat tab to send messages and receive guidance from your Blue Cross® care team 
  • Find health plan resources, benefit information and articles relevant to you in the Resources tab
  • View your personal health information, care program details and health and medication reminders in the Profile tab

The app is available at no cost for Apple and Android devices through the Apple Store® and Google Play™. Your access code is mihealth.

Apple app store Google Play store

Apple® and the Apple logo® are trademarks of Apple Inc., registered in the U.S. and other countries.

App Store® is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

Wellframe is an independent company supporting Blue Cross Blue Shield of Michigan by providing the BCBSM Coordinated Care mobile app. Questions? You can email Wellframe.