Weight Management Program
Enroll and participate in one of two Healthy Blue Living weight management options if your Blue Care Network Qualification Form shows your BMI is 30 or higher.
Two choices:
Steps walking program
This program works best with Fitbit step-counting devices, including the Fitbit Inspire™ provided by the program. If you use a device from a different brand, note that BCN does not support troubleshooting.
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Set up the Fitbit Inspire provided by the program
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Synchronize your device with your online member account
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Wear your device and average at least 5,000 steps per day
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Open the Fitbit app daily to auto refresh your step count
WeightWatchers program
Blue Care Network offers workshops by WeightWatchers, also known as WW, to Healthy Blue Living members whose qualification form shows a body mass index of 30 or higher.
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Enroll in WW through your online member account
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Attend your first workshop within a week of signing up
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Track your participation with the BCN Proof of Attendance Form
Steps walking program
This program features a Fitbit Inspire activity tracker. We cover the cost of the Inspire device if you sign up for the program through your member account or BCN Customer Service. The instructions about the Steps walking program in this guide are for Fitbit devices only. If you use another wearable device that tracks steps, you are responsible for following the requirements of the program appropriately. We're unable to provide instructions for other devices.
Enroll in the Steps walking program. We'll send your Fitbit by mail. It'll arrive in five to seven business days. You should enroll through your online member account, but you can also call the Customer Service number on the back of your BCN member ID card.
- Log in to your member account.
- Click the weight management program link in the Health Measure Follow-up box.
- Select the Steps walking program.
- On the next page, click Rewards in the navigation menu.
Your device will arrive by mail within five to seven business days.
Follow the included instructions to set up your Fitbit device and Fitbit account. Set up your device as soon as it arrives because that’s when the program begins.
Sync your Fitbit account with your member account. This step is important. The Healthy Blue Living program doesn't have access to your Fitbit account, so this is how it keeps track of your steps to make sure you’re averaging 5,000 per day. If you don’t sync your Fitbit account with your member account, your steps will show as zero, which will drop you to the standard level with higher out-of-pocket costs. Here’s how to link your accounts:
- Log in to your online member account.
- Select Programs & Services in the navigation menu, then Wellness.
- Select Go To WebMD.
- Select Devices/Apps.
- Scroll down the page and select Connect on the Fitbit tile.
- Follow the instructions on the page to finish the process.
Once your accounts are linked, your steps will show on your Fitbit account and member account. It may take up to one day for your steps to display.
Remember, if you don’t use a Fitbit, the device you use must be a physical wearable device. Syncing accounts with other health apps won’t transfer your steps correctly.
Wear your Fitbit device and start walking. Make sure you wear your device all day to average at least 5,000 steps per day.
Open the Fitbit app daily to allow your steps data to refresh. Your steps will load if your Fitbit is within a few feet of your smartphone or tablet. You must use a Bluetooth-compatible smartphone, tablet or computer.
The steps that show in your Fitbit account should be the same that show in your member account. To confirm your steps are loading to your account:
- Log in to your member account.
- Select Programs & Services in the navigation menu, then Wellness.
- Select Go To WebMD.
- The Health Trackers panel shows your progress. If this panel shows zero steps, follow the directions in Step 3 again to sync your Fitbit. If it still doesn’t work, call the BCN Customer Service number on the back of your member ID card.
Uploading steps
Steps entered manually cannot be accepted. Steps must be uploaded electronically from your steps-counting device.
How we track your steps
Steps are tracked every three months from when you sign up for the program. If your average is below 5,000 steps per day for each three-month period, everyone on your plan drops to the standard benefit level. This means higher copayments, deductible and coinsurance, depending on your plan. Don’t forget, you must link your Fitbit account with your BCN member account. The program doesn't have access to your Fitbit account, so it confirms your steps with your member account.
Lost or damaged Fitbit device
If your Fitbit device is lost or damaged, call the BCN Customer Service number on the back of your member ID card to see if you’re eligible for a replacement device. BCN won’t replace a personal device, other than Fitbit, if it’s lost or damaged. However, you may be eligible for a Fitbit Inspire device.
For technical questions about your Fitbit activity tracker
Call Fitbit Participant Support at 1-844-534-8248, email CWsupport@fitbit.com or visit the Fitbit support site* to resolve the following issues faster:
- Your activity tracker isn’t counting steps
- The screen doesn’t work
- Your steps are being counted inaccurately
- The activity tracker isn’t syncing to the Fitbit software
We're unable to provide service or support technical questions about activity trackers other than Fitbit devices.
*Blue Care Network does not control this website and is not responsible for its content.
Other device compatibility
This program is designed to work with Fitbit devices. If you use a device from a different brand, note that BCN does not support troubleshooting. To check all activity tracking brands that work with this program:
- Log in to your member account.
- Select Programs & Services in the navigation menu, then Wellness.
- Select Go To WebMD.
- Select Sync Devices & Apps from the navigation drop-down menu.
Enroll in the Steps walking program. We'll send your Fitbit by mail. It'll arrive in five to seven business days. You should enroll through your online member account, but you can also call the Customer Service number on the back of your BCN member ID card.
- Log in to your member account.
- Click the weight management program link in the Health Measure Follow-up box.
- Select the Steps walking program.
- On the next page, click Rewards in the navigation menu.
Your device will arrive by mail within five to seven business days.
Follow the included instructions to set up your Fitbit device and Fitbit account. Set up your device as soon as it arrives because that’s when the program begins.
Sync your Fitbit account with your member account. This step is important. The Healthy Blue Living program doesn't have access to your Fitbit account, so this is how it keeps track of your steps to make sure you’re averaging 5,000 per day. If you don’t sync your Fitbit account with your member account, your steps will show as zero, which will drop you to the standard level with higher out-of-pocket costs. Here’s how to link your accounts:
- Log in to your online member account.
- Select Programs & Services in the navigation menu, then Wellness.
- Select Go To WebMD.
- Select Devices/Apps.
- Scroll down the page and select Connect on the Fitbit tile.
- Follow the instructions on the page to finish the process.
Once your accounts are linked, your steps will show on your Fitbit account and member account. It may take up to one day for your steps to display.
Remember, if you don’t use a Fitbit, the device you use must be a physical wearable device. Syncing accounts with other health apps won’t transfer your steps correctly.
Wear your Fitbit device and start walking. Make sure you wear your device all day to average at least 5,000 steps per day.
Open the Fitbit app daily to allow your steps data to refresh. Your steps will load if your Fitbit is within a few feet of your smartphone or tablet. You must use a Bluetooth-compatible smartphone, tablet or computer.
The steps that show in your Fitbit account should be the same that show in your member account. To confirm your steps are loading to your account:
- Log in to your member account.
- Select Programs & Services in the navigation menu, then Wellness.
- Select Go To WebMD.
- The Health Trackers panel shows your progress. If this panel shows zero steps, follow the directions in Step 3 again to sync your Fitbit. If it still doesn’t work, call the BCN Customer Service number on the back of your member ID card.
Uploading steps
Steps entered manually cannot be accepted. Steps must be uploaded electronically from your steps-counting device.
How we track your steps
Steps are tracked every three months from when you sign up for the program. If your average is below 5,000 steps per day for each three-month period, everyone on your plan drops to the standard benefit level. This means higher copayments, deductible and coinsurance, depending on your plan. Don’t forget, you must link your Fitbit account with your BCN member account. The program doesn't have access to your Fitbit account, so it confirms your steps with your member account.
Lost or damaged Fitbit device
If your Fitbit device is lost or damaged, call the BCN Customer Service number on the back of your member ID card to see if you’re eligible for a replacement device. BCN won’t replace a personal device, other than Fitbit, if it’s lost or damaged. However, you may be eligible for a Fitbit Inspire device.
For technical questions about your Fitbit activity tracker
Call Fitbit Participant Support at 1-844-534-8248, email CWsupport@fitbit.com or visit the Fitbit support site* to resolve the following issues faster:
- Your activity tracker isn’t counting steps
- The screen doesn’t work
- Your steps are being counted inaccurately
- The activity tracker isn’t syncing to the Fitbit software
We're unable to provide service or support technical questions about activity trackers other than Fitbit devices.
*Blue Care Network does not control this website and is not responsible for its content.
Other device compatibility
This program is designed to work with Fitbit devices. If you use a device from a different brand, note that BCN does not support troubleshooting. To check all activity tracking brands that work with this program:
- Log in to your member account.
- Select Programs & Services in the navigation menu, then Wellness.
- Select Go To WebMD.
- Select Sync Devices & Apps from the navigation drop-down menu.
The Steps walking program currently available through your Healthy Blue Living plan will end as of 11:59 p.m. ET on Dec. 31, 2024, as Blue Care Network transitions to a new well-being program. Your new Blue Cross Well-BeingSM program, including the our new Triple Tracker program, will be available beginning Jan. 1, 2025. If you're already enrolled in the Steps program, you should continue to participate through the end of this year.
WeightWatchers workshops
You are encouraged to enroll through your member account, but you can also call the BCN Customer Service number on the back of your member ID card.
- Log in to your member account.
- Click the Weight Management Program link in the Health Measure Follow-up box.
- Select WW.
- Enter your preferred ZIP code - near your work or home.
- Click Submit.
- Your Healthy Blue Living code will appear on the screen, and you’ll have the option to sign up for your first WW workshop by calling 1-866-454-3452. For your records, write down your code.
Attend your first workshop within one week of signing up.
WW will help you get started virtually or locate the workshop closest to the ZIP code you provided.
Track your participation as proof of your attendance.
When you begin your three-month subscription, download a copy of the BCN Proof of Attendance Form (PDF). Make sure you fill it out completely and then follow the directions on the form to submit it.
Reenroll in a new three-month subscription when your current subscription ends.
- Log in to your member account for your Healthy Blue Living code. You can also call the Customer Service number on the back of your BCN member ID card to get your code.
- Call WW at 1-866-454-3452 and provide your code to enroll in the next three-month subscription.
Work with your primary care provider to submit a new qualification form once your BMI drops below 30.
WW workshops
You must attend at least 11 out of 13 weekly workshops for each three-month subscription and then reenroll in a new three-month subscription once it ends.
If you’re already enrolled in WW
Continue attending your regular workshops. We’ll start paying on the date you officially sign up for WW through your online member account or our BCN Customer Service department. We won’t reimburse you for workshops that you attended before joining our program.
If you’re traveling or need to pick a different workshop location
There are virtual options and workshop locations across the country. To find a workshop on a different day or near your travel destination, go to WW.com*, check with your workshop staff or call WW at 1-866-454-3452.
*Blue Care Network does not control this website and is not responsible for its content.
You are encouraged to enroll through your member account, but you can also call the BCN Customer Service number on the back of your member ID card.
- Log in to your member account.
- Click the Weight Management Program link in the Health Measure Follow-up box.
- Select WW.
- Enter your preferred ZIP code - near your work or home.
- Click Submit.
- Your Healthy Blue Living code will appear on the screen, and you’ll have the option to sign up for your first WW workshop by calling 1-866-454-3452. For your records, write down your code.
Attend your first workshop within one week of signing up.
WW will help you get started virtually or locate the workshop closest to the ZIP code you provided.
Track your participation as proof of your attendance.
When you begin your three-month subscription, download a copy of the BCN Proof of Attendance Form (PDF). Make sure you fill it out completely and then follow the directions on the form to submit it.
Reenroll in a new three-month subscription when your current subscription ends.
- Log in to your member account for your Healthy Blue Living code. You can also call the Customer Service number on the back of your BCN member ID card to get your code.
- Call WW at 1-866-454-3452 and provide your code to enroll in the next three-month subscription.
Work with your primary care provider to submit a new qualification form once your BMI drops below 30.
WW workshops
You must attend at least 11 out of 13 weekly workshops for each three-month subscription and then reenroll in a new three-month subscription once it ends.
If you’re already enrolled in WW
Continue attending your regular workshops. We’ll start paying on the date you officially sign up for WW through your online member account or our BCN Customer Service department. We won’t reimburse you for workshops that you attended before joining our program.
If you’re traveling or need to pick a different workshop location
There are virtual options and workshop locations across the country. To find a workshop on a different day or near your travel destination, go to WW.com*, check with your workshop staff or call WW at 1-866-454-3452.
*Blue Care Network does not control this website and is not responsible for its content.
The WW program currently available through your Healthy Blue Living plan will end as of 11:59 p.m. ET on Dec. 31, 2024, as Blue Care Network transitions to a new well-being program. You should complete your current 13-week session, but you won’t be able to enroll in a new one. Your new Blue Cross Well-BeingSM program, including our new flexible Lifestyle Coaching program, will be available beginning Jan. 1, 2025.