Resources for all retiree members
Blue Cross Well-Being℠
Blue Cross Well-Being gives you access to a wide variety of programs and resources to help you improve your well-being.
You'll find tools and information by logging in to your Blue Cross member account. Select the Well-Being tab, to enter the Blue Cross Well-Being site.
- Health trackers
- Message boards
- Recipes
24-Hour Nurse Line
You can talk to a registered nurse health coach at no cost anytime when you have questions about an illness or injury. The nurse can help you determine if you can treat your health concern at home. Call 1-855-624-5214. TTY users, call 711. You can talk to a registered nurse at no cost anytime when you have questions about an illness or injury.
Case management
Diagnosis of a serious illness can be stressful and confusing. Through BlueHealthConnection, a personal case management professional works with your doctors to help you and your family understand your condition. Being well-informed can help you make smarter decisions about your care. That, in turn, can make a real difference in your recovery. This short-term program is part of your health plan and doesn't cost extra.
Your dedicated nurse professional will work with you, your family and your treating physician to:
- Coordinate your care
- Inform you about your disease and treatment options
- Provide information on Blue Cross doctors and hospitals
- Refer you to community resources that provide emotional, financial and other support services
- Facilitate the delivery of medical supplies and equipment prescribed by your doctor
- Guide and support you with end-of-life issues
Chronic condition management
Care management nurses help you understand and cope with your condition, develop skills for managing it and feel in control again. You’ll work with your nurse to create a care plan and set goals to improve your health.
Blue Cross Well-Being gives you the information and assistance you need when you’re living with:
- Asthma
- Diabetes
- Chronic obstructive pulmonary disease
- Congestive heart failure
- Coronary artery disease
Chronic Condition Management is a short-term, voluntary program. It is part of your health plan and doesn't cost extra.
Blue Cross Coordinated Care
We understand the journey to better health is personal. Blue Cross Coordinated Care Core provides you with a dedicated care team to connect you with the right care at the right time, whether it’s providing support for behavioral health issues, managing a chronic condition or helping to schedule well-being appointments. It’s easy to stay on track with your care plan with the Blue Cross Coordinated Care Core mobile app powered by Wellframe®. If you participate in the program, you can use the app on your smartphone or tablet to track appointments and medications, read helpful articles and connect with your care team by text or chat. The program is completely confidential and available at no cost.
A registered nurse health coach is available to you 24 hours a day, seven days a week if you have health questions, want information to help you make a medical decision or need support with managing a chronic condition. Call 1-800-775-BLUE (1-800-775-2583) to speak to a nurse health coach.
Wellframe® is an independent company supporting Blue Cross Blue Shield of Michigan and Blue Care Network members by providing health and well-being services.
Tobacco Coaching
Increase your chances for becoming tobacco free with a phone-based tobacco cessation coaching program by PersonifyTM Health. This holistic, clinically sound and whole-person program addresses all factors surrounding tobacco use. Whether you’re ready to set a quit date or not, enroll and schedule your first call. To participate in the program, log in to your Blue Cross online member account, then select the Programs & Services tab. From there, select Blue Cross Well-Being under Quick Links.
24-Hour Nurse Line
You can talk to a registered nurse health coach at no cost anytime when you have questions about an illness or injury. The nurse can help you determine if you can treat your health concern at home. Call 1-855-624-5214. TTY users, call 711. You can talk to a registered nurse at no cost anytime when you have questions about an illness or injury.
Case management
Diagnosis of a serious illness can be stressful and confusing. Through BlueHealthConnection, a personal case management professional works with your doctors to help you and your family understand your condition. Being well-informed can help you make smarter decisions about your care. That, in turn, can make a real difference in your recovery. This short-term program is part of your health plan and doesn't cost extra.
Your dedicated nurse professional will work with you, your family and your treating physician to:
- Coordinate your care
- Inform you about your disease and treatment options
- Provide information on Blue Cross doctors and hospitals
- Refer you to community resources that provide emotional, financial and other support services
- Facilitate the delivery of medical supplies and equipment prescribed by your doctor
- Guide and support you with end-of-life issues
Chronic condition management
Care management nurses help you understand and cope with your condition, develop skills for managing it and feel in control again. You’ll work with your nurse to create a care plan and set goals to improve your health.
Blue Cross Well-Being gives you the information and assistance you need when you’re living with:
- Asthma
- Diabetes
- Chronic obstructive pulmonary disease
- Congestive heart failure
- Coronary artery disease
Chronic Condition Management is a short-term, voluntary program. It is part of your health plan and doesn't cost extra.
Blue Cross Coordinated Care
We understand the journey to better health is personal. Blue Cross Coordinated Care Core provides you with a dedicated care team to connect you with the right care at the right time, whether it’s providing support for behavioral health issues, managing a chronic condition or helping to schedule well-being appointments. It’s easy to stay on track with your care plan with the Blue Cross Coordinated Care Core mobile app powered by Wellframe®. If you participate in the program, you can use the app on your smartphone or tablet to track appointments and medications, read helpful articles and connect with your care team by text or chat. The program is completely confidential and available at no cost.
A registered nurse health coach is available to you 24 hours a day, seven days a week if you have health questions, want information to help you make a medical decision or need support with managing a chronic condition. Call 1-800-775-BLUE (1-800-775-2583) to speak to a nurse health coach.
Wellframe® is an independent company supporting Blue Cross Blue Shield of Michigan and Blue Care Network members by providing health and well-being services.
Tobacco Coaching
Increase your chances for becoming tobacco free with a phone-based tobacco cessation coaching program by PersonifyTM Health. This holistic, clinically sound and whole-person program addresses all factors surrounding tobacco use. Whether you’re ready to set a quit date or not, enroll and schedule your first call. To participate in the program, log in to your Blue Cross online member account, then select the Programs & Services tab. From there, select Blue Cross Well-Being under Quick Links.