Virtual Care

With Virtual Care by Teladoc Health®, formerly Blue Cross Online Visits℠, members can visit with a board-certified doctor or mental health expert online from anywhere in the U.S.

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Show Transcript

Virtual Care

“Virtual care that’s always there”

Welcome to Virtual Care from Blue Cross Blue Shield  and Blue Care Network.

We know how important it is to take care of yourself and your family’s health and well-being.

Your whole health is important. That’s why your Blue Cross or Blue Care Network health plan includes “virtual care that’s always there”.

Virtual Care by Teladoc Health can be used for minor illnesses and injuries 24/7 and is available for mental health by appointment. Check your medical plan benefits to confirm your virtual care coverage.

Getting the care you need is as easy as using your smartphone, tablet or computer for a virtual visit with a U.S. board-certified doctor or licensed therapist.

Use 24/7 Care for minor illnesses and injuries when your primary care provider isn’t available. You don’t need an appointment and you can see a doctor within 10 minutes.

For ongoing mental health support in stressful situations or for anxiety, depression and grief, choose from licensed therapists and U.S. board-certified psychiatrists and psychiatric providers, who are available by appointment, including evenings and weekends.

Therapy is available to members ages 13 and older, and psychiatry is available for members ages 18 and older.

To get started, you’ll need to download the Teladoc Health app.

For a direct link to your device’s app store…

Visit bcbsm.com/virtualcare.

Or open the BCBSM app, tap Find Care then Virtual Care.

Once downloaded, open the Teladoc Health app and set up an account. You may need your Blue Cross member ID card.

Next, choose either “24/7 Care” or “Mental Health.” Then, begin your visit. Meet with the doctor or therapist online.

You can even get a prescription, if needed, sent to your preferred pharmacy. After your visit, you can share a visit summary with your primary care provider, if you like.

Now with your Blue Cross or BCN health plan and Virtual Care, it’s easy to access convenient and confidential health care at home or on the go.

Set up your account today, so it’s ready when you need it.

To learn more, visit bcbsm.com/virtualcare.

Show Transcript

Virtual Care

“Virtual care that’s always there”

Welcome to Virtual Care from Blue Cross Blue Shield  and Blue Care Network.

We know how important it is to take care of yourself and your family’s health and well-being.

Your whole health is important. That’s why your Blue Cross or Blue Care Network health plan includes “virtual care that’s always there”.

Virtual Care by Teladoc Health can be used for minor illnesses and injuries 24/7 and is available for mental health by appointment. Check your medical plan benefits to confirm your virtual care coverage.

Getting the care you need is as easy as using your smartphone, tablet or computer for a virtual visit with a U.S. board-certified doctor or licensed therapist.

Use 24/7 Care for minor illnesses and injuries when your primary care provider isn’t available. You don’t need an appointment and you can see a doctor within 10 minutes.

For ongoing mental health support in stressful situations or for anxiety, depression and grief, choose from licensed therapists and U.S. board-certified psychiatrists and psychiatric providers, who are available by appointment, including evenings and weekends.

Therapy is available to members ages 13 and older, and psychiatry is available for members ages 18 and older.

To get started, you’ll need to download the Teladoc Health app.

For a direct link to your device’s app store…

Visit bcbsm.com/virtualcare.

Or open the BCBSM app, tap Find Care then Virtual Care.

Once downloaded, open the Teladoc Health app and set up an account. You may need your Blue Cross member ID card.

Next, choose either “24/7 Care” or “Mental Health.” Then, begin your visit. Meet with the doctor or therapist online.

You can even get a prescription, if needed, sent to your preferred pharmacy. After your visit, you can share a visit summary with your primary care provider, if you like.

Now with your Blue Cross or BCN health plan and Virtual Care, it’s easy to access convenient and confidential health care at home or on the go.

Set up your account today, so it’s ready when you need it.

To learn more, visit bcbsm.com/virtualcare.

A mom and dad sit with their young child during a virtual appointment

Convenient care, wherever you are

Virtual Care by Teladoc Health® gives you remote access to a network of U.S. board-certified doctors, psychiatrists and licensed therapists all from your smartphone, tablet or computer. 

Medical care

  • For minor illnesses such as colds, sore throats, urinary tract infections and pink eye when your primary care provider isn’t available
  • No appointment needed
  • Average wait time is 10 minutes or less 
  • Pay the same as or less than an in-person office visit

Mental health care

  • Appointments required for mental health care 
  • Evening and weekend appointments available
  • If you need immediate care, your Blue Cross Blue Shield of Michigan or Blue Care Network plan has other mental health options.

Remember to coordinate all your care with your primary care provider and follow up with them after receiving care.

Virtual Care medical care highlights

Cost

Same as your office visit copay or less, based on your individual plan benefit

Average wait time

10 minutes

Availability

Online or mobile

Two ways to access Virtual Care

Download the Teladoc Health app and set up an account on your mobile device, or use your Blue Cross member account to access Virtual Care on mobile or desktop. 

Use the Teladoc Health app on your mobile device

Download the Teladoc Health app and create an account. The app connects securely and is available at no cost for most Apple and Android devices through the Apple App Store® and Google Play™.

Apple app store Google Play store

Connect through your Blue Cross online account

You can access Virtual Care directly through your Blue Cross online member account. Simply log in to start using your health plan's Virtual Care benefits.

Log in to your account

Need an online account?

Enjoy the convenience of having a Blue Cross Blue Shield of Michigan online account. Use your member ID and set up your account in minutes. Set up your online account

A woman sitting in front of a laptop on a virtual call

Your other options for care

Primary care doctor

24-Hour Nurse Line

Walk-in clinics

Please note: You should not use Virtual Care for medical emergencies.

The information contained on this webpage is for educational purposes only. Nothing on this webpage is intended to be, nor should be used as or relied upon as, professional medical advice. Nothing contained on this webpage is intended to be used for medical diagnosis or treatment. For medical advice, or to receive medical diagnosis or treatment, consult with your primary care provider.

Teladoc Health® is an independent company that provides Virtual Care Solutions for Blue Cross Blue Shield of Michigan and Blue Care Network.

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