What it can do for your employees
- 1.
- Help them check their coverage.
- 2.
- Show them how to find options for care.
- 3.
- Help them see their copay, deductible and other balances.
- 4.
- Allow them to find a certain claim or referral.
How it works
When your employees need their health plan questions answered quickly, they can count on MIBlue Virtual Assistant. This interactive, automated chat offers your employees 24/7 support.
- It’s able to answer each member’s questions in real time using their data and is integrated with the member’s online account and mobile app.
- New features and topics are updated and added as we see how your employees are using it.
Downloadable resources
Use these toolkits to educate your employees on how to get the most out of their health plan.
View all
Behavioral health
Help your employees learn more about their options for mental health care.
Read about behavioral health
Open enrollment
Help your employees understand how to enroll in a health care plan.
Find out about open enrollment
Flu shot
Educate your employees on the importance of getting the flu shot during flu season.
View the flu shot toolkit
Using an online account
Help your employees learn how to manage their online account at bcbsm.com.
Learn about online accountsExplore health care insights
Read about the latest news and innovations from the experts themselves.
See all insights
Blue Cross Master Class
Join a live presentation with our health care experts, examining topics you've told us mean the most to your business.
Reserve your seat
Pharmacy benefit manager changes
We're moving to a pharmacy benefits management system to keep costs more stable for our group customers and members.
Read more about the changes
Resources to share with your employees
Browse brochures, videos and posters designed to help your employees get the most out of their Blue Cross coverage.
View toolkits