Nondiscrimination Notice

This page discusses our nondiscrimination policy. It also provides relevant contact information if you want to file a civil rights complaint.

Blue Cross Blue Shield of Michigan and Blue Care Network comply with federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex  (including sex characteristics, intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes). 

Blue Cross Blue Shield of Michigan and Blue Care Network do not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex. Blue Cross Blue Shield of Michigan and Blue Care Network: 

  • Blue Cross Blue Shield of Michigan and Blue Care Network provide free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats). 
  • Provide free language services to people whose primary language is not English, which may include:
    • Qualified interpreters
    • Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, call the customer service number on the back of your member ID card. If you aren’t already a member, call 1-877-469-2583 or, if you’re 65 or older, call 1-866-875-1375, TTY: 711.

Here’s how you can file a civil rights complaint

If you believe that Blue Cross Blue Shield of Michigan or Blue Care Network has failed to provide services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance in person, by mail, fax or email: 

Office of Civil Rights Coordinator
600 E. Lafayette Blvd., MC 1302
Detroit, MI 48226
Phone: 1-888-605-6461, TTY: 711
Fax: 1-866-559-0578
Email: CivilRights@bcbsm.com

If you need help filing a grievance, the Office of Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health & Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal website, or by mail, phone or email at: 

U.S. Department of Health & Human Services
200 Independence Ave S.W., Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Email: OCRComplaint@hhs.gov

Complaint forms are available on the U.S. Department of Health & Human Services Office for Civil Rights website.

Questions?

Privacy issues: To report a concern or if you think your protected health information has been compromised, please call us at 1-800-552-8278 or email us. Don't include any protected health information in your email. 

Other issues: For customer service, call the number on the back of your member ID card.