This information is for members who have overpaid for their Blue Cross Blue Shield of Michigan coverage. Overpayments are credited automatically, unless you request a refund.
If you have active coverage with us, all overpayments will automatically apply toward your next bill as a credit.
To receive a refund instead, call the customer service number on the back of your member ID card. Our customer service representative can explain the status of your account and issue a refund if appropriate.
If you no longer have active coverage with us, all overpayments will automatically be sent to the mailing address on your account as a refund.
If you have questions, call the number on the back of your member ID card.
Privacy issues: To report a concern or if you think your protected health information has been compromised, please call us at 1-800-552-8278 or email us. Don't include any protected health information in your email.
Other issues: For customer service, call the number on the back of your member ID card.