How Do I Request Personal Medical Records for Myself or Someone Else?

If you want to know when you had your tonsils out or how many times you’ve visited the chiropractor, you can find this type of information in your protected health information. That's what we call the personal medical records Blue Cross Blue Shield of Michigan keeps on file. 

Here's how you can ask to see these records. If you need the personal health information of another person, living or deceased, we can help you do that as well.

First, you need to get permission to see the records.

• If you’re the member’s personal representative, such as a patient advocate, executor, trustee or guardian, you’ll need to show proof and fill out the Request for Release of Member's PHI form (PDF). The HIPAA Personal Guidance Chart explains more about the requirements for privacy and security. Send them to:

Blue Cross Blue Shield of Michigan
Mail Code X422
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

• If you’re the member’s next of kin, fill out the Affidavit of Next of Kin (PDF) and mail it to the address at the bottom of the form.
  
• A member can give you permission to get their records. They should fill out the Member Consent for Release of Protected Health Information (PDF). Mail or fax it to the address listed in the form’s instructions.

After you get permission, call the number on the back of the member's ID card. If you don't have access to the ID card, call us at 1-313-225-9000 for help.

The HIPAA designated record set includes a complete copy of your health information and any enrollment, claims processing, payment, case and medical notes. 

Here’s what you need to do to get a copy:

1. If the records you need aren’t yours, follow the instructions above for getting permission.
2. Fill out a Request for Access to Designated Protected Health Information Records (PDF). You’ll get a response within 30 days.