For Providers: What is Blue Cross Coordinated Care?
Blue Cross Coordinated Care is a personalized care management program available to most patients facing complex health issues.
Blue Cross Blue Shield of Michigan and Blue Care Network identify patients who face complex health issues to take part in the program. Once identified, a registered nurse reaches out to the patient to connect them to an integrated care team assigned to the patient's community.
The care team follows a personalized program set up for each patient, reporting progress to the lead nurse and adjusting the care regimen as needed to improve outcomes.
The Coordinated Care program also offers each patient easy access to the program through the BCBSM Coordinated Care app. The app can help patients:
An eligible patient might be someone who has a history of multiple ER visits yet has not followed prescribed steps to improve their condition.
As a provider, you can refer an eligible patient by calling the Blue Cross Engagement Center at: 1-800-775-2583. TTY users call 711.